Freedompop is a company that gives out free internet service. You get up to 500 MB of data free per month. (They also offer
free phone service, which sounds good but I'm guess I'm satisfied with my current phone plan. So I'll concentrate on data here.)
The catch? You get charged for usage over 500 MB and they "encourage" you to buy a device to access the data (a phone or tablet or hotspot). And of course they have
paid plans for over 500 MB per month.
One of their devices currently offered is the
MiFi 500 LTE Hotspot. This would allow me to use my ipad in places where I don't have access to wifi. The price is $79.99 which sounds like a deal considering that it retails for $199.
When I was about to sign-up, I notice that that you have to sign up for their free trial of Premium 2GB (4G/3G) Data Plan Trial. Reading the fine print, the trial is free for the first month. After that, you'll get billed $19.99 per month. If you want to cancel, you have to contact customer support.
There's also an optional FreedomPop Premier Free Trial - data compression, rollover data, secure internet and more. It's free for the first month but $9.99 per month after that. Luckily, you can opt out of the offer by unchecking the check box.
How do I cancel?
Searching the help, it says
We recommend downgrading your account to our free plan as well as
deactivating any value added services you are subscribed to. This helps
you utilize our service for free which can be especially beneficial as a
backup for an emergency, or when traveling. This also helps ensure you
will not be hit with a reactivation fee if you decide to come back to
FreedomPop.
You can downgrade your plan and deactivate any VAS by
logging into your FreedomPop account and going into My Account >
Plans, or My Account > Services.
If you still decide you would
like to cancel your account, you will need to speak with one of our
FreedomPop Support Agents. You can reach them by calling 1 (888)
906-3184, Monday-Friday 9am-5pm PDT or by emailing support@freedompop.co
m.
So that's what I'm looking to do.
***
From
a review from a couple of years ago:
Is FreedomPop worth considering? Sure, but only if you’re keenly aware
of its hidden costs and gotchas. And from what I’ve seen of FreedomPop’s
existing free data service, the company seems to try its best to keep
potential users in the dark.
Here are a couple things to know about FreedomPop’s free data service, which is already available today:
- If you use less than 5 MB of data in a given month, you get charged a $0.99 “Active Status fee.”
- By default, when you reach your final 100 MB of data in a given
month, FreedomPop automatically charges $10 to fill your plan back up.
To avoid the automatic charge, you must change your billing settings on
FreedomPop’s website.
Finding the above stipulations on
FreedomPop’s website isn’t easy. There’s no mention of them on the home page, nor on the
terms of service page that’s linked from the home page. You’ll only find them on a separate “
Service Plan, Equipment, and Payment Terms”
page, which is linked from the main terms of service. Even then, the
part about extra fees is buried beneath six other sections of legalese.
FreedomPop does give subscribers a chance to opt out of automatic
refills on the final service activation page, but the wording (“To
ensure uninterrupted service, top up my freedompop account”) is vague.
It doesn’t say that the charge is recurring, nor does it mention the
100-MB trigger.
FreedomPop also peppers users with additional offers during the
sign-up process, while engaging in some classic sneakiness: On one page,
an offer for 2 GB per month is advertised as “100% FREE” and selected
by default, while the fine print mentions that a charge of $17.99 kicks
in after one month. Another page offers faster speeds for $3.99 per
month with a big green “Get Offer!” button, while the option to pass is
presented in tiny text.
Other aspects of FreedomPop’s service are hidden from prospective
customers as well. You can’t find out the cost of the devices without
going through the sign-up process, during which you must enter an e-mail
address and mailing address. And while FreedomPop’s home page
advertises 4G speeds, users must pay $3.99 per month extra to guarantee
the full speed that the network allows.
The fees themselves don’t bother me too much. They’re no worse than
the below-the-line fees and value-added services of major wireless
carriers, and if you’re mindful of FreedomPop’s policies, it’s certainly
possible to get free data. I’ve used the service in Cincinnati, and it
works.
UPDATE: FreedomPop CEO Stephen Stokols wrote in to
address a couple of the points above. First, he pointed out that users
receive an e-mail alerting them to the $10 automatic top-up after they
sign up. FreedomPop began sending those e-mails to new users about 2.5
months ago. Second, starting last month, FreedomPop began waiving the
$0.99 “Active Status fee” for new subscribers, and will eventually be
doing so for existing users. It seems FreedomPop is working to address
criticisms, but the company still has more work to do on being up front
about the cost of the hardware and other fees
before people
sign up, not after they’ve handed over personal details and/or payment
info. That issue, combined with the additional services that FreedomPop
tries to sneak past new users, is what ultimately leaves a sour taste,
not the fees themselves.
***
And here's a users review from a year ago.
You can think of it as pre-paying for the first year of data, which
turned out to be slightly over $100 for me after all was said and done,
or about $8/month for the first year of 500 MB allotments. Now a year
later, I'm pretty satisfied with what I purchased and I have regularly
used the data when I've been out and about.
I've routinely connected my data to any number of devices. This is
one of the big advantages of going with a router rather than a
device-specific solution. It works with laptops, iPads, Kindles and so
forth. You do have to remember to charge and manage the tiny puck, so
that's one extra thing to carry around.
Keeping on top of your data usage is key
. In my first
write-up, I mentioned how important it was to disable the auto-top-up
feature. That feature automatically adds a data purchase after you use
400 MB of bandwidth. What I didn't realize is that even with that
feature disabled, after reaching your 500 MB limit, the data doesn't
shut off. You simply keep going and get billed $2 per 100 MB.
The most important thing to consider when evaluating whether these kinds
of plans are right for you is how you use your data. Are you a light
user who just wants to check email on the go? Or do you intend to
heavily browse the web and get work done? Data prices generally go down
in unit cost the more you buy. Budget solutions like FreedomPop's 500 MB
plan work best for those who need only the lightest levels of
connectivity and it's been a very nice perk for me and my family this
year.
***
So I envision I can use this as long as I don't (often) go over the 500 MB per month. I wonder how easy it is to check data usage?
Let's see.
How do I monitor my data usage? Here are a couple of different ways to do so efficiently:
- There are several different data monitoring applications that are
downloadable by searching Google.com for mobile devices and computers.
- If you currently use an iOS device, you're able to download the FreedomPop app.
- Log into your account through FreedomPop.com, your data usage will
be displayed by clicking the "Data Usage Detail" tab. Data reporting may
be delayed for up to three hours.
- You also have the option of signing up for a "Usage Alerts" service that costs $1.99 a month.