it's a scam

“I said: ‘Your name is not Adam. What does your grandmother call you?’ He said, ‘Babu.’”

Babu was Jayesh Dubey, a skinny 19-year-old with hair gelled into vertical bristles, a little like a chimney brush. He told her that he was working in a seven-story building and that everyone there was engaged in the same activity: impersonating Internal Revenue Service officials and threatening Americans, demanding immediate payment to cover back taxes.

If they reached a person who was sufficiently terrified or gullible — this was known in the business as a “sale” — they would instruct that person to buy thousands of dollars’ worth of iTunes cards to avoid prosecution, they said; the most rattled among them complied. The victim would then send the codes from the iTunes cards to the swindlers, giving them access to the money on the card.

As it happened, the United States government had been tracking this India-based scheme since 2013, a period during which Americans, many of them recent immigrants, have lost $100 million to it.