Mel had her laptop infected with antivirus live. Said it locked her out of the programs that she wanted to use to get rid of it.
Did a ctrl-alt-delete after booting and was able to get to the task manager (I suppose before it began to lock it out). From this site, I learned the process running has the name [randomword]sysguard.exe. So I terminated it and the program was killed.
Then I downloaded and ran malwarebytes on quickscan. Then later fullscan (which found a couple more culprits).
Also updated and ran ad-aware and spybot for the heck of it, though I don't think they detected it.
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